Frequently Asked Questions
Will this pillow work for my sleeping style?
Absolutely. Our Hotel-Style Pillow is designed for all sleepers - whether you’re on your side, back, or stomach. The plush-yet-supportive fill gently cradles your neck and head, helping align your spine and reduce morning stiffness for deeper, more restorative sleep.
What makes this pillow feel like a real hotel pillow?
We use premium high-resilience microfibre fill encased in a silky, breathable cover - the same combination found in luxury hotels. It maintains loft and softness night after night, giving you that “freshly fluffed” cloud-like comfort every time you lay down.
Where are you located?
Our head office is located in Adelaide, SA.
How much does shipping cost?
Shipping is free on all orders to Australia.
How do I care for my pillow to keep it fresh?
Your pillow can be machine washed on a gentle cycle and tumble-dried on low heat. For the best results, fluff it weekly to restore loft and keep it feeling like new. Its breathable design also means it stays fresher longer between washes.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at alignsleepshop@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM ACST. We aim to respond within 24 hours during weekdays.