Frequently Asked Questions
Will it actually make a difference on long trips?
Absolutely. The ergonomic air-cell design evenly supports your neck and back, improving posture and circulation. No more stiff necks, dead legs, or fidgeting for hours — just steady comfort that helps you arrive refreshed, not wrecked.
Is it easy to inflate and pack away?
Yes — it inflates in seconds with just a few breaths and deflates flat when you’re done. It folds small enough to slip into your carry-on, glovebox, or desk drawer, so you can take comfort anywhere without the bulk.
Where are you located?
Our head office is located in Adelaide, SA.
How much does shipping cost?
Shipping is free on all orders to Australia.
Is it durable enough for frequent travel?
Definitely. Made with high-quality TPU and a soft-touch cover, it’s built to handle constant use while staying lightweight and supportive. Whether you’re flying, camping, or commuting, it’s designed for the long haul.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at alignsleepshop@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.