Frequently Asked Questions
Will this mattress topper work for me?
Yes - whether your current mattress feels too firm, uneven, or just tired, our bamboo topper instantly adds plush comfort and gentle support. It’s ideal for side, back, or stomach sleepers looking for a softer, more luxurious sleep surface without replacing their mattress.
What sizes are available, and will it fit my mattress?
Our toppers come in 3 standard Australian sizes - from Double, Queen to King - and feature a 45cm deep fitted skirt that stretches securely over most mattresses. It stays perfectly in place, even if you toss and turn.
Where are you located?
Our head office is located in Adelaide, SA.
How much does shipping cost?
Shipping is free on all orders to Australia.
How thick is the topper, and will I feel the difference?
Absolutely. At 7cm thick, it adds noticeable plushness and support from the very first night, transforming even older or firmer mattresses into a hotel-quality sleep surface.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at alignsleepshop@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.